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Connor

  • Total activity 409
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  • Changing your billing details

    In order to change you billing details, please go to the BILLING tab of your account. You can open up the account menu by clicking on the icon in the top right corner of the screen.Click on CHANGE ...

  • Upload Errors

    Where do I upload?Is your file corrupt?What format are you uploading?How long is your file?Does it work if you convert it?Does it work on another browser?Do you have enough credit?Is your network b...

  • Cancel or Pause your Subscription

    Unfortunately there is no way to "Pause" your subscription, but you can always cancel for a month or so and then re-subscribe.In order to cancel your subscription, please go to the PLAN p...

  • Changing your plan

    Individual Vs. Team AccountsI want to upgradeI want to downgrade I want to cancelWhy can't I cancel?Changing CurrencyHelp Individual Vs. Team Accounts Users on an individual plan can go to their &q...

  • Verified Paragraphs

    *This feature is currently available for all plans on the web app, except Pay As You Go. If you would like to upgrade your account to take advantage of reviewed paragraphs follow the steps here or ...

  • Data Security

    Privacy Policy: Personal DataWhere is your data stored?How long is your data stored?Deleting your dataEncryptionISO 27001 CertificationHIPAA CertificationPasswordsAuditing of security eventsLocal d...

  • Comments

      Who can use Comments?How do I add a Comment?Where can I see old Comments?Can other people see my Comments?Can I export my Comments?Keyboard shortcutsHelp Who can use Comments? Comments are availa...

  • Formatting Files for Upload

    Supported Formats:Can't see your file format here?What about url links like Youtube?File SizeMulti-Channel Audio Files Supported Formats: We support the following types of audio and video files: Au...

  • Missing or Partial Transcription

    Does this sound familiar:1. Only one speaker was transcribed2. The entire file is missing3. Parts of my transcription are missingThis may be due to the file being saved in stereo (i.e. having two c...

  • Education FAQ's

    Welcome to Trint!Do you offer student discounts?Can I get a quote?Pay As You GoBasic PlanSupercharged PlanCan you do one-time payments?Turn-around timeWhat about confidentiality or non-disclosure a...