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Julia

  • Total activity 35
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  • Votes 3
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Activity overview

Latest activity by Julia
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    Julia commented,

    Official comment

    Hi Maria, This is Julia here from Trint Support - I just wanted to step in and offer a quick solution to this issue! If you open your file in the Trint editor, and click "Preferences" in the bottom...

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    Julia commented,

    Hi Marie, I'm sorry to hear that Firefox has been working so slowly! I would recommend switching to Chrome instead, which should allow for a much better Trint experience. If you're still seeing the...

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    Julia commented,

    Official comment

    Hi Mike, I'm glad that you've posted about this, and I can recommend an option for exporting your file from Trint that I think could fit this purpose pretty well! If you choose to export the entire...

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    Julia commented,

    Official comment

    Hi Karen, I'm glad you brought this up, because I can thankfully offer a solution! When you highlight a section of text, you are shown how long that section is right next to the text; to see how lo...

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    Julia commented,

    Official comment

    Hi Mark, I'm sorry to hear that uploading your first file has not been going smoothly! To access your dashboard, you'll first need to sign up for a Trint account if you have not yet done so; then y...

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    Julia commented,

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    Hi Susan, Our algorithms should return your file to you in the same time or less than its duration; so, for example, if your file is one hour long it should be completed in one hour or less! If it'...

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    Julia commented,

    Hi Jason, First off, thank you for your kind words and support! We always appreciate when people love Trint, but we definitely don't like hearing that the playback isn't working for you. This is on...

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    Julia commented,

    Hi Lucy, Sorry to hear you haven't been able to get to your transcript! I think this may be the result of some browser-related issues, so I would recommend checking out our article about browser se...

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    Julia commented,

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    Hi Marielle, this is a great point to make! We’ve been seeing over the year we’ve been around (how time flies!) that users are uploading files in ever greater volume - almost exponentially greater,...

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    Julia commented,

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    Hey Kate, that’s an awesome idea! I’ve added my upvote to this, as I think we can keep working to make speaker labeling more convenient. We’re considering a few options for how to do this in the mo...