Account - Purchasing Another Super Charged Package




  • Official comment

    Hi Matt, please contact for account enquiries. The Supercharged 'package' is a monthly subscription for 10hrs every month. Additional hours CAN be purchased one at a time upon uploading files over your limit.

    If you want to start a new monthly subscription, you can do so, but you'll have to get in contact with us at support. Alternatively (and I would suggest this if your usage is going to remain quite high), you could ask to be signed up for our 25hr plan. 

    All the best,


  • Avatar
    Concepts Completos

    Hi Trint,

    This is where I think customer service could be revamped. It would be great if we could purchase bulk hours without committing to a monthly subscription. Maybe give people, who want to do that, a sweeter deal. But, that should not preclude producers from buying bulk as the need arises.

    Thank you,


  • Avatar

    Hi Patricia,

    Users can always purchase in bulk on the Pay As You Go plan. There is no upper limit to how many hours you purchase or when. Additionally, the payment system works exactly as you suggest, monthly plans offer you a "sweeter" deal in exchange for locking in to a monthly subscription, while the Pay As You Go plan offers ultimate flexibility at a slightly higher cost per hour.

    Hope this helps,


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