Allow greater than 1 GB uploads




  • Official comment

    Hi Karen,

    Sorry to hear that you've been running into our 1GB file size limit. Unfortunately we have had to institute this limit as we started to see a large spike in transcription errors for anything above that size.

    We know that this can be a hassle for our users who are trying to upload long audio and large video files, so we’ve come up with a few tips to help you overcome the 1GB limit. Things like:

    • dividing your file into multiple pieces using video editing software
    • creating a copy of a video file as an audio file and uploading that instead
    • compressing your audio file into a different audio file type, if you’re working with high fidelity audio

    It may be that we will revisit this size limit at some point, but it's not currently a priority.

    All the best,


  • Avatar
    Ursula Liang

    You guys have to put the file size limit on one page with techincal specs. It's ridiuclous that I just spent 10 minutes looking for all the info I need to make an export from a video. We need file type, length and file size limit all on ONE TECHNICAL SPECS page in your help section.

  • Avatar

    Hi Ursula,

    Apologies for this, I've added all of this information to:

    We appreciate you letting us know that this information was difficult to find, hopefully these changes will make it easier for our user's in the future.

    All the best,


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