Welcome to Trint! We're so happy to have you onboard 😄
We offer a 30-minute free trial to all new users so you can get a chance to test our platform out and see if it works for you.
If the file you are trying to upload exceeds 30 minutes, the system will prompt you to purchase more credit. This is because our system does not have an editing tool built-in that allows it to trim files to meet the necessary time constraints.
The file itself would need to be edited outside of Trint to fit within the time you have available. Alternatively, you could always purchase more credit in order to transcribe your longer files.
Please note that once you purchase more credit, you can upload files of up to 3 hours long.
If you have any questions, please reach out to us at firstname.lastname@example.org, and we will be happy to help.