On a Trial plan: Unused minutes expire after 6 months
On a Pay As You Go plan: Unused minutes expire after 12 months
On a Monthly Plan: Unused minutes expire after 2 months (60 days from purchase).
For monthly subscribers, there is a cap on how many hours can roll over from month to month (6hrs for Basic or 20hrs for Supercharged).
You can cancel or downgrade your plan at anytime by going to your PLAN page. We always recommend downgrading to our PAYG plan as this let's you keep any accumulated minutes you have for a further 12 months.