Yes you can.
Things change, transcription needs go up and down, and we want to make sure that our users can adjust course when necessary! We try to keep things as flexible as possible so that when your transcription volume changes, your plan can too.
Although we want to make it as easy as possible to change plans, things are a little different depending on what kind of plan you're subscribed to. Users on an individual plan can go to their "Plan" page and adjust their subscription settings whenever they want. Users who are part of a team plan are connected to a pool of credit controlled by the team's admin, and they'll need to reach out to that person (or be that person) in order to change their subscription.
Also, please note that team accounts cannot downgrade or cancel their plan for the first three months of their subscription.
To upgrade your plan, head to the "Plan" page and choose your new choice of subscription plan. This will come into effect immediately, so please note that you will be charged and begin a new monthly cycle! We roll over the minutes that you've accrued under your previous plan, these will count against your new monthly rollover allowance.
To downgrade your plan, head to the "Plan" page and choose your new plan. This will come into effect at the end of your current monthly cycle, but you'll be able to purchase time in one-hour increments at your new plan's lower rate if necessary. We roll over the minutes that you've accrued under your previous plan, these will count against your new monthly rollover allowance.
The easiest way to cancel your subscription is to downgrade to a Pay As You Go account. As a Pay As You Go user, you will not receive any monthly charges and you'll be able to keep whatever minutes you have accrued on your account for 12 months. This also gives you the flexible option to purchase more time if needed.
However, if you want to cancel your account outright you can do so by getting in touch with us at firstname.lastname@example.org. We'll be sorry to see you go!
Team accounts operate a little differently than individual accounts, and the subscriptions do too.
When you first start your team account, you'll be obliged to stick with your plan or upgrade only for a minimum of three months. After that you can downgrade and upgrade to your heart's content!
Our system attempts to predict your currency based on where you are browsing from. If you want to pay for your plan with a different currency, you'll have to override this at the point of registration by changing your IP address to the country whose currency you wish to pay in. Once registered, the only way to change your currency is to cancel your account and re-register.
If you have any questions or are running into issues changing your plan, reach out to our Support Team for help at email@example.com.