Rotten Transcription? We’re only as good as what you give us (just saying)




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    Elizabeth Egan

    Hi Trint team, I love the speed and affordability of your service, but I'm sorry to say the transcript I just got back is so off in terms of accuracy. I can barely make sense of it, and I was so counting on this transcript since the interview ran almost an hour and a half. I'm going to have to go back through the recording line for line and do a lot of fixing. Anything you can recommend for the future? I have more interviews coming up within the next week or two. Any suggestions would be much appreciated. Thx!

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    Dianna Kenny

    I'm with Elizabeth. The transcript I received was incomprehensible. It was a good quality recording, so please don't try to tell me that was the problem. Cheap is no good unless you get a usable transcript. My transcript was not usable in any way. Very disappointing!

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    will hanrahan

    I have to chime in here. I have just had to resubmit for a second transcript to be attempted because the one I just got was wrong 95% of the time. Quality recording. I accept the interviewee's Texas accent was tricky, but this is just a terrible transcript. 

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    Hi there! for two days now have been trying more than a hundred times to upload a file to get transcribed but it's just not going there at all! Can you tell me what I can do to get your service? Still want me to stay with you or not??!!

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    Elizabeth Egan
    Hi, I'm back with a few follow-up thoughts. After a bit of back and forth with Trint customer service rep Julia (who was very considerate and extremely helpful), I now have a better understanding of what went wrong with my recording.
    Considering all the things that can compromise the quality of the transcription, I also suggested Trint provide clear guidelines on precisely how to achieve a high-quality transcription. I suggested these instructions should include:
    - what types of microphones to use
    - what's the ideal distance between the speaker and the microphone
    - how to avoid background noise (short of stepping into a sound booth)
    I also suggested Trint solicit suggestions from users on the best apps for recording conversations on a smartphone, the best microphones to use with smartphones, etc. For instance, I just bought a professional-quality Venoro Home Studio Condenser Microphone and tested it at home with great results. It works with PCs and smartphones and even comes with a tripod, and it's only $15 on Amazon. 
    While Trint couldn't endorse third-party products, users like you and I certainly could. I think it would be a useful extension of their marketing and might also go a long way toward building a community around Trint. What do you think?
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    Meredith Moore

    Hi, All - 

    I've had a similar experience with my transcripts and it hasn't been a bad audio recording. And while some people had Texas accents, I don't - I've even done voice overs for corporate videos - and they got the transcription so, so wrong.  Bizarrely wrong.  Makes texting spellcheck seem like Swiss precision.  Do they even have a mechanism to check if what they're transcribing adds up to a logical sentence? The resulting transcripts are a hot mess. 

    I've reached out to them a couple of times and gotten no joy.  Last year, I gave them a try and got garbage and they didn't respond to my complaint.  Figuring they were a beta and would improve, I gave them another try with some transcripts again, and got garbage again.  So shame on me.  (But I'm desperate.)

    That's money wasted. 




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    Tom Henry

    Terrible, terrible, terrible transcription. Completely unusable. The interviewee has a regional accent, but so do 90% of British people. If Trint can't accurately transcribe any UK citizen other than The Queen then it really shouldn't be in business. A waste of time and money. DON'T USE!!!!

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    Katherine Webb

    Terrible transcription. Completely unusable. This experience has proven Trint can't accurately transcribe any UK citizen  A waste of time and money. I would ask for a refund but I know I won't get one. So disappointed and $30 wasted. I will make sure to tell others to NOT use this service.

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