Something slowing you down? Maybe it’s a browser thing...

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4 comments

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    Sandra Landi

    I understand that you can't support all browsers, but not including a Microsoft browser in your list is really a serious drawback of your product. For all of us using trint from a work computer, where we might not be allowed to install another browser for security reasons, it makes trint unusable. It's a shame because your product is good (and will be even better when it gets better at understanding accents).

  • Avatar
    Julia

     Hi Sandra,

    Thank you for your feedback, and this is an excellent point - our service is out of reach for some users who, for good reasons such as workplace security, cannot access Chrome or Firefox.  However, since our service is browser-based and our Trint editor has certain technical requirements we currently are only supported on those two browsers.

    We're working on developing a desktop application for Trint which hopefully should allow for all users to access Trint - whether in the workplace or at home.  We hope to release this as soon as possible so all of our Trinters can keep working, wherever they may be! Please stay tuned.

    - Julia from Trint Support

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    Jason Stevens

    Hi there, I love your service and am very pleased with it, but since you're in beta and soliciting feedback from us early-adopters, I figured I'd chime in...

     

    Sometimes as I'm editing the transcription (which is very good), I cannot hear the corresponding audio even though it appears to be playing (Based on the play button on the right side). 

    Sometimes it feels like a loading-speed problem, sometimes I have to logout, then log back in. 

    Not a huge deal, but figured you'd want to know about it. 


    Thanks a lot this this great service!

    Jason Stevens

     

  • Avatar
    Julia

    Hi Jason,

    First off, thank you for your kind words and support! We always appreciate when people love Trint, but we definitely don't like hearing that the playback isn't working for you.

    This is one of the issues that we've seen due to network- or browser-related issues, so if you're not already using Chrome (and ideally, incognito mode) I would recommend switching your browser for the best experience.

    Hopefully that clears it up, but let us know anytime at support@trint.com if the problem persists and we'll be able to help you out!

    - Julia from Trint Support

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