What is the iPhone App?

Trint’s iPhone app merges Trint’s state of the art transcription technology with a portable recorder. Have you ever wanted to record a conversation and have it transcribed, all without logging into your computer?

Now you can.

What can I do with it?

The iPhone App:

1) Records and transcribes audio files from your iPhone

2) Uploads audio files from your iPhone to Trint for transcription

3) Synchronizes with your Recent Trints page

The new update (2.0) can now also:

1) Record phone calls directly through the app using our VoIP feature

2) Import audio stored elsewhere on your phone

Where can I download it?

From the App Store.

What if I don’t have a Trint account?

No problem, just download the iPhone App, go to the ‘Account’ screen and click on "Sign up".


What if I do have a Trint account?

Great news, just go to the Account page and click on the big yellow Log in button.

How do I make a recording?

Click on the Record button at the bottom of the screen, and then on Record again to start recording automatically. [The statement about the number of hours remaining on your device has nothing to do with your transcription balance! You can view your transcription balance on the Account tab (more on this later).]




This screen has several features to help you get the most out of your recordings.

Pause and unpause the recording process at any time by pressing the red button.

Pressing the Play icon lets you listen to the recording from the beginning.




Once finished, click on Save in the top right corner of the screen.




The system will then prompt you to name your recording. Then press “Save.”
The recording will now be saved.




You’ll be able to access it from the Recent Trints screen at any point. Click on the recording to view details.

Can I upload other audio files from my iPhone?

Yes, you can! There are two ways to do this.

Step 1:

From the Trint app, go to the Record tab and select Import.

From there, find the place where the file is located on your phone (or iCloud drive), and select Transcribe.

Now, when you pull down to refresh on your Recent Trints tab, you should see it there along with its current status.

Step 2:

Open your audio file and click "Share".




From here, click ‘Copy to Trint’ to send the audio file to your mobile app. You can also click on ‘Send to Trint’ to have it go straight to your Trint account, bypassing the mobile app.




TIP: If you can’t see ‘Copy to Trint’ or ‘Send to Trint’ on the bar, you’ll need to scroll all the way to the right and click on ‘More’. This will open up the full list of apps that you can have active. Activate them by moving their respective sliders to the right, and they’ll appear on your bar.

Once you have your audio files on your Recent Trints page, getting them transcribed is easy. Simply click on your recording to open up the Details page, and then click on Transcribe.






Now you’ll be able to pick the language algorithm you’d like to use for your transcription. After you’ve chosen your settings, click Transcribe to continue the process, and your file will begin transcribing automatically.




The resulting transcription will appear in a text-only format.

How do I know when the transcription is ready?

You can check the status of your transcription from both the Recent Trints page and the Details page (the page you see when you click on the file name). On both pages you should see a green or yellow dot followed by the current status: Uploading, Uploaded, Transcribing, or Transcribed.

The app will notify you once the transcription is complete (if you have Trint's notifications turned on in your phone's settings), but you will also receive an e-mail notification, just as you would were you to use our web app.
 

How long will it take?

On average, the transcription time is less than the length of the file itself. If your file is taking longer than expected, you may need to get in touch with us at support@trint.com.

How do I share my recording?

Click your recording to open up the Details page and press share in the top right corner of the screen. Then, choose where you want to send it to.

How do I share my transcript?

Open up the transcript so that you can see the text, and press share in the top right hand corner of the screen. Then, choose where you want to send it to.

How do I delete a recording?

Swipe right on the recording and press Delete. A confirmation will pop up and you will need to verify that you want to delete these files.

If you accidentally delete a file, please contact support@trint.com and we will do our best to recover it.

Help

Can I upload video files?

Video files are currently not supported by our mobile app. You’ll have to use the web app instead.

Where are all my files?

The iPhone app only synchronizes with your Recent Trints at the moment, so you won't be able to see the full list of Trints.

Trint on the web works well on mobile, so check that out if you want to see some of your older files.

Call Recording

You can now make phone calls directly from our Trint app, and record these to be transcribed.

Call Credit

To do so, you will need to purchase credit. You can do this by clicking the + sign in the Call Credit section, or by clicking Top-Up in the Phone tab. Please note that this is separate to your transcription credit.

Costs of calls are dependent on your cell phone provider.

Also, since this is an in-app purchase, all call credit refunds are done through Apple.

“Only make calls when connected to WiFi” - when this is selected, you will not be able to initiate a call when you're not connected to a WiFi network. You will also be disconnected during a call (after 1 minute) if your WiFi connection drops. It is strongly suggested that you only makes calls when connected to a strong WiFi connection so as to ensure the best quality of audio and, therefore, better transcriptions.

How do I make a call?

You can make calls by going to the Phone tab. You can top-up your call credit from here as well.

The country selection and dialing code will automatically default to your device's locale. You can change the country code by selecting the country name, and choosing from the drop-down list.

You can either dial the number you wish to call, or access your contacts by selecting the small contact icon at the bottom left of the keypad, which will launch your contacts app.

Once you have selected the number you wish to call, you will be presented with the cost per minute of the call. The call rate can vary depending on location and network; therefore, we’re not able to provide a flat rate until you add the number.

Before initiating a call for the first time, you will be presented with a recording consent notice. You must agree to this before starting the phone call. This will only be displayed once but can be accessed anytime from the Account tab.

In many jurisdictions you need to get the consent of the person(s) you are recording in a telephone conversation before you can record the call. By proceeding, you accept responsibility for complying with such laws in the relevant jurisdictions.

Trint takes no responsibility for asking for consent to record the call, and the responsibility lies solely with you. Further information on recording consent laws can be found in this helpful Wikipedia article: Telephone call recording laws.

When you connect to the person you are calling, a few options will pop up on the screen. You will also be able to see the call timer increasing, along with your call credit balance decreasing in real time.

You can start the recording by clicking on Record. This is a network request so time for this to complete will vary, based on your internet connection. Nothing will record unless you select this button! It is your responsibility to request consent and initiate the recording.

You can pause the recording at any time by clicking the Pause button. To stop it altogether, you can click on the End Call button.

When you end the call, you will be asked to name the recording.

Then, you will be directed to the Details page. From here, you will be able to see data about the call and the call recording, and initiate the upload for Transcription.

You will then be able to select specific options related to the transcript, such as speaker separation. Once you hit Transcribe, the upload process will begin, and you will receive a notification once the transcript is ready.

Saving a call

Upon call termination, Trint pulls the call recording from our VOIP provider, saving the call automatically regardless of user internet quality

Questions?

How do I use the software keypad during a call?

This feature is not yet implemented. It is on our roadmap and will be released with the next update.

Can I get my call audio?

This feature is not yet implemented. It is on our roadmap and will be released with the next update.

Can I dial into a conference line?

In practice, yes, you can dial into any call that you can from a normal phone call. We however find that the transcription is of the highest quality when it is a 1:1 phone call.

Why do you charge for this?

There is a cost associated with the recording functionality. Privacy restrictions on the iPhone itself mean that we’re not able to record incoming / outgoing audio on a call. To record a phone call, we have to route the call through another location. This is where the recording will actually take place rather than on the device itself.

Will the recipient see my phone number?

No, because we have to route the phone call through another location to provide call recording functionality, we have to use that same location to then dial out to your chosen recipient. The outbound call will be routed through a number in a location close to the recipient.

Questions? Concerns? Feedback? Let us know at support@trint.com at any time.

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