All of our invoices are processed and issued by our third-party payment provider Stripe at the moment of purchase. They are sent directly to the inbox of the email you signed up with.
These invoices may have been sorted into your spam folder, so if you don't immediately see them, check there. If they're missing, let us know at firstname.lastname@example.org and we'll contact Stripe to have them issued again.
For ease of account manageability, the majority of our invoicing is automated. Due to the high administrative effort this requires from our end, manual invoicing is part of our service for bigger enterprise accounts.
You can let us know if this is a solution you'd like to proceed with at email@example.com
Custom Information: VAT
The third-party payment provider we use to create our invoices (Stripe) is based in the United States, and, as such, does not provide a field for VAT information on invoices.
Unfortunately, we will not be able to change the automatically generated invoices to reflect this information, but we are happy to create VAT invoices manually upon request.
Custom Information: W9
Trint is based in the U.K., and as a non-U.S. corporation, we don't have a W9 for your records.
Custom Information: Billing Address
By default, we don't include your billing address on our invoices. If you'd like us to, please send us your full address and we'll add it to your automatically generated invoices.