This is usually a result of one of two issues:

1. Your account has been frozen due to a failed payment

If you have an existing paid account, with billing details already in our system, then your account may have been frozen as a result of a failed payment. In this case, you won't be able to make any more purchases or change your billing information until you contact us at to 'fix' your account.

2. Can't input your postal code?

This tends to happen to American Express cards with Canadian billing details, as Stripe will provide a field for an American zip code instead of a Canadian postal code.

You may want to try using another card to register. Alternatively, you can contact us at

3. The payment was declined by your bank

Since Trint is a UK-based company, some card providers outside of the UK may not trust the source and will decline the transaction. 

We recommend giving them a quick call to let them know that all Trint purchases are intentional. Alternatively, you could try another card.

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