This is usually a result of one of two issues:

1. Your account has been frozen due to a failed payment

If you have an existing paid account, with billing details already in our system, then your account may have been frozen as a result of a failed payment. In this case, you won't be able to make any more purchases or change your billing information until you contact us at support@trint.com to 'fix' your account.

2. Can't input your postal code?

This tends to happen to American Express cards with Canadian billing details, as Stripe will provide a field for an American zip code instead of a Canadian postal code.

You may want to try using another card to register. Alternatively, you can contact us at support@trint.com.


3. The payment was declined by your bank

Since Trint is a UK-based company, some card providers outside of the UK may not trust the source and will decline the transaction. 

We recommend giving them a quick call to let them know that all Trint purchases are intentional. Alternatively, you could try another card.

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