Export error message
Are you receiving this error message, when trying to export your Trint?
Follow the steps below to troubleshoot:
Go back to your dashboard ("My Trints and Stories" page) or wherever the Trint is stored on your account
Duplicate the file: check the box to the left of the Trint’s name & select “Duplicate” from the ribbon above
This will generate a copy of the Trint
Export the duplicated copy
These steps should resolve the issue and you should be able to export. If the issue persists, please contact us at firstname.lastname@example.org for further assistance.
Timecodes are off
Have your timecodes been distorted? Please read this article for more information.
Timecodes have disappeared
Are the timecodes missing from your Word Document?
This setting may be toggled off. Please verify that "Include timings on paste" is enabled in your Editor settings.
You can find settings at the bottom right of the screen once you open up a Trint to make changes.
SRTs aren't compatible with Facebook
We know, and we're sorry for that. Facebook has very specific requirements for the formatting of SRT filenames. See the following link for more information: https://www.facebook.com/help/www/1528795707381162