Transcription time is usually equivalent to the duration of the file.

 ex. An hour long file will take about an hour to transcribe.

After 3 hrs, if your file has still not transcribed, then it may have stalled. Often, this is caused by users uploading files that are over our 3 hr limit or over 3 GB in size.

You will need to re-transcribe the original file. You may also want to get a hold of us at to have the stalled file deleted.

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