If you see your uploaded file in your My Trints and Stories list but it still shows as Transcribing, read on! If your file does not show in that list, see the support article around uploading issues.

Files typically take as long as the file’s length to transcribe, or less. This means an hour-long file may take up to an hour to transcribe.

If it’s been longer than your file’s length and the file still shows as Transcribing, there are a couple of things you can do.

  1. Are you on the free trial or a Starter plan? Our free trial has a file limit of 3 and the Starter plan allows you to transcribe 7 files per month.

  2. Check the size and length of the file. All files uploaded to Trint should be less than 3 hours long. If your file is longer than 3 hours, you will need to split it into two or more parts to transcribe it successfully.

  3. If the file is shorter than 3 hours, we recommend converting it to another format that we support. Even though the file is already in the format we support, conversion can iron out the issues that cause the file to stall. You can use Cloud Convert for this.

    We currently support the following types of audio files: MP3, M4A, MP4, AAC and WAV, and the following types of video files: MP4, WMA, MOV and AVI.

If none of this solves the problem, please contact us at support@trint.com.

My file status says Invalid Media Format

This means your file is either not in a format we support or the file has become corrupted. In both cases, you will need to convert the file to another format we support. You can use Cloud Convert for this.

We currently support the following types of audio files: MP3, M4A, MP4, AAC and WAV, and the following types of video files: MP4, WMA, MOV and AVI.


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