- Only one speaker was transcribed
- The entire file is missing
- Parts of my transcription are missing
Does this sound familiar?
This may be due to the file being saved in stereo (i.e. having two channels).
Our algorithms can sometimes miss the second channel of an audio file, which means that if all, or part, of the information is encoded on that second channel, you can end up with an incomplete transcript.
Thankfully, this can be easily fixed by merging two channels into one (often called converting stereo to mono) using any audio editing program of your choice. You can then upload the fixed file to Trint to get a complete transcript.